Refund and Returns Policy

Warranty and Returns

The warranty applies to all items on the website.

1. 7-Day Dead on Arrival (DOA) Guarantee

Items exchanges are only available for items that you received in a non-human damaged or non-working condition or the item is not what you ordered is incorrectly shipped to you. To confirm what the issue is, the picture or video proof of the issue is a must. After we confirm it is DOA, we will resend a new one for free (we will assume shipping cost) within 7 days, or you can request for a full refund.

If there is necessary to return the products for exchange or refund, our support centre will provide RMA authorization for you to send the product back, after returning the item, we will resend a new one for free (we will assume shipping cost) within 7 days, or you can ask for a full refund. The freight receipt of purchase is required if you return the item. We recommend that you choose the airmail method to ship the product. If you use DHL, UPS, TNT or FedEx, the return shipping cost is at the customer’s own expense.

2.30-Day Money-Back Guarantee

Within 30-day of the item purchase date, you may return items purchased at with a full refund of your purchase price. The shipping cost is non-refunded in such case. Items must be returned to me in the original packaging for a full refund(shipping costs not included).

3.1-Year Warranty

Within 1 year from the date of order, products that are damaged by non-human factors can be submitted to support centre and will be reissued after our company evaluates and confirms that it is a quality problem. In this case, we will bear the freight for replacement. If it is not possible to confirm whether there is a product problem, the customer needs to return the product for inspection for responsibility assessment.

The above terms only apply to all products purchased on maxwellive’s official website ( compensation is available in the following cases:
1)Damage and natural degenerate due to wear in item’s use are at the customer’s own expense.
2)No compensation and repair for items damaged by customers and misuse beyond the warranty period.
3)Flash firmware, modify, remove or customize items.
4)Provide subjective or unacceptable reasons to ask for a refund.
5)Return and replacement request without RMA authorization.


If need to refund, will process the refund within 3-6 days upon receiving the returned item. The refund time will depend on the payment method. Please see details below:
PayPal refund will take up to 48 hours to process and appear in your account.
Credit card refund will take between 5-10 business days to appear in your account depending on your credit card company and intermediaries